GENERAL CONDITIONS
PUERTO VARAS GENERAL CONDITIONS
  • Turistour reserves the right to modify the both program and vehicle type used on the excursions.
  • Turistour reserves the right in case of unforeseeable circumstances to cancel any excursion without prior notice.
  • The company shall not be held responsible for loss of personal items left in the vehicles.
  • One standard suitcase and one item of hand luggage is the maximum permitted per passenger. If extra luggage is required, passengers must request a vehicle with greater capacity.
  • Passengers must return to the vehicle at the time specified by the guide throughout the excursion. It is the passenger's responsibility to be at the specified meeting point at the given time. Failing to do so may result in loss of the excursion and/or getting lost, and the passenger will be responsible for arranging and paying for their return to the hotel.
  • Entry to parks and museums shall be paid for by the passenger, unless expressly stated as included in the package.
  • Costs are subject to change without prior notice.
  • Reservations are valid once payment is received.
Child policy
  • Children aged from 0 to 23 months go free.
  • Children aged from 2 to 11 years pay 65% of price. Cruce Andino 50%
  • Children over 12 pay the full price.
  • Each child must be accompanied by an adult.
Refunds policy
  • Cancellations must be made only from Monday to Friday between 9:00 a.m. and 6:00 p.m. (Santiago, Chile time).
  • Cancellations more than 48 hours before the service will have a charge of 5% of the canceled value.
  • Cancellations less than 48 hours before the service will not have a refund.
Responsibility

Turistour shall not be held responsible for unforeseeable circumstances such as: earthquakes, epidemics, illness, weather, strikes, war, government restrictions or any other event outside Turistour control.

Insurance

Passengers should have all insurance currently required by law.

Validity

Prices listed on this site are valid at date of publication and are subject to change without prior notice from Turistour.

Program publication
  • Turistour reserves the right to alter, modify or remove published itineraries if circumstances beyond their control, or unforeseen circumstances, cause them to do so in order to better deliver the planned activities or contracted services.
  • Passengers hereby declare that they understand and accept that all quotes or prices are subject to change due to fluctuation in the currency used to pay for services.
  • Values expressed in dollars, or their equivalent in the national currency, are based on exchange rate on the date of purchase.
  • Vehicle photos published are for reference and the contract vehicle will have similar characteristics to those indicated in the program but will not necessarily be identical to the one pictured.
Knowledge of conditions

Effective from program purchase, the travel agent and client confirm their knowledge and acceptance of all clauses in the present general conditions.

CRUCE ANDINO (ANDES CROSSING):
  • Up to 16 calendar days before departure, a 100% refund is due.
  • Between 15 and 8 days before the trip, a 50% refund is due.
  • Up to 7 days before departure, no refunds are applicable.
Responsibility
  • Turistour is not responsible for any costs related to accommodation, meals, transfers, additional services, and airline tickets in the event of operation suspension due to force majeure situations such as earthquakes, epidemics, illnesses, weather conditions, strikes, wars, road closures, government restrictions, or any other event beyond Turistour's control.
  • Turistour accepts no responsibility for passengers' personal belongs left inside the vehicle (outside of baggage) during the excursion.
Special transfers

To be agreed depending on the specific conditions of the contracted service.

Insurance
  • Passengers should have all insurance currently required by law.
Validity

Prices listed on this site are valid at date of publication and are subject to change without prior notice from Turistour.

Publication schedule
  • Turistour reserves the right to alter, modify or remove published itineraries if circumstances beyond their control, or unforeseen circumstances, cause them to do so in order to better deliver the planned activities or contracted services.
  • Passengers hereby declare that they understand and accept that all quotes or prices are subject to change due to fluctuation in the currency used to pay for services.
  • Values expressed in dollars, or their equivalent in the national currency, are based on exchange rate on the date of purchase.
  • Vehicle photos published are for reference and the contract vehicle will have similar characteristics to those indicated in the program but will not necessarily be identical to the one pictured.
Knowledge of conditions

Effective from program purchase, the travel agent and client confirm their knowledge and acceptance of all clauses in the present general conditions.

Payment

The reservation will be confirmed once payment for the service is received.

Documentation

For the Andes Crossing or any other product that includes passage to Argentina, it is the passenger's responsibility to come with all the necessary documentation. For fishing in Peulla or other location, it is the passenger's responsibility to bring their daily fishing license.