Important

GENERAL CONDITIONS

PUERTO VARAS GENERAL CONDITIONS

• Turistour reserves the right to modify the both program and vehicle type used on the excursions.
• Turistour reserves the right in case of unforeseeable circumstances to cancel any excursion without prior notice.
• The company shall not be held responsible for loss of personal items left in the vehicles.
• One standard suitcase and one item of hand luggage is the maximum permitted per passenger. If extra luggage is required, passengers must request a vehicle with greater capacity.
• Passengers must return to the vehicle at the time specified by the guide throughout the excursion. It is the passenger's responsibility to be at the specified meeting point at the given time. Failing to do so may result in loss of the excursion and/or getting lost, and the passenger will be responsible for arranging and paying for their return to the hotel.
• Entry to parks and museums shall be paid for by the passenger, unless expressly stated as included in the package.
• Costs are subject to change without prior notice.
• Reservations are valid once payment is received.

Child policy

• Children aged from 0 to 23 months go free.
• Children aged from 2 to 11 years pay 65% of price. Cruce Andino 50%
• Children over 12 pay the full price.
• Each child must be accompanied by an adult.

Refunds policy

• Cancellations must be made only from Monday to Friday between 9:00 a.m. and 6:00 p.m. (Santiago, Chile time).
• Cancellations more than 48 hours before the service will have a charge of 5% of the canceled value.
• Cancellations less than 48 hours before the service will not have a refund.

Responsibility

Turistour shall not be held responsible for unforeseeable circumstances such as: earthquakes, epidemics, illness, weather, strikes, war, government restrictions or any other event outside Turistour control.

Insurance

Passengers should have all insurance currently required by law.

Validity

Prices listed on this site are valid at date of publication and are subject to change without prior notice from Turistour.

Program publication

• Turistour reserves the right to alter, modify or remove published itineraries if circumstances beyond their control, or unforeseen circumstances, cause them to do so in order to better deliver the planned activities or contracted services.
• Passengers hereby declare that they understand and accept that all quotes or prices are subject to change due to fluctuation in the currency used to pay for services.
• Values expressed in dollars, or their equivalent in the national currency, are based on exchange rate on the date of purchase.
• Vehicle photos published are for reference and the contract vehicle will have similar characteristics to those indicated in the program but will not necessarily be identical to the one pictured.

Knowledge of conditions

Effective from program purchase, the travel agent and client confirm their knowledge and acceptance of all clauses in the present general conditions.

CRUCE ANDINO (ANDES CROSSING):

DEPARTURE PLACES - ARRIVAL / PRESENTATION AND DEPARTURE TIMES

PUERTO VARAS

DEPARTURE PLACES

• TURISTOUR OFFICE: 72 Del Salvador Street
  • Presentation Time: 07:30 am
• HOTEL CABAÑA DEL LAGO
  • Presentation Time: from *7.15 am
• PUERTO PETROHUÉ
  • Presentation Time: 09:00 am

*10:00 hrs. Departure time of the boat

ARRIVAL PLACES

• PUERTO PETROHUÉ
• TURISTOUR OFFICE: 72 Del Salvador Street
• Hoteles: Cumbres Puerto Varas and Cabaña del Lago

BARILOCHE

DEPARTURE PLACES - ARRIVAL

• TURISUR OFFICE: 150 Mitre Street
  • Presentation time: 08:00 am
• Hotels: Panamericano, Edelweiss, 3 Reyes Inacayal
  • Presentation time: from 08:00 am
• Av. Bustillo km. 2.5 *Ref. Hotel Design - Villa Huinid
  • Presentation time: from 08:00 am
• Av. Bustillo Km. 7 *Ref: Hotel Nido del Cóndor - Rochester - Lirolay
  • Presentation time: from 08:00 am
• PUERTO PAÑUELO
  • Presentation Time: 09:00 am

*10:00 hrs. Departure time of the boat

*Ref: The stop is on the roadway closest to the hotels indicated.
The time of arrival and departure may vary 30 minutes according to the season of the year (winter / summer timetable).
The time of arrival and departure will be confirmed at the time of check-in.

PRIOR TRIP REQUIREMENT: CHECK-IN and delivery of ANDINO CROSSING TICKET

Check-in must be in person with the travel documentation with which the passenger entered the airport. to the country.
Or failing that, it can be carried out by the local operator or group manager, with a photocopy of the passenger's travel document.

Check-in can be done made from 48 hours before the travel date, starting at 09:00 hrs. until 5:00 p.m. The day before the trip at the offices of each country, where the data requested by the Immigration of each country will be corroborated and the information will be made. delivery of the Andean Crossing ticket.

• Puerto Varas Office: Del Salvador 72
• Bariloche Office: Mitre 150

In the event that the passenger cannot appear, he or she must Send your passport or scanned travel document according to the origin of your trip:

• When the start of the trip begins in Puerto Varas: checkinchile@cruceandino.com
• When the start of the trip begins in Bariloche: checkinargentina@cruceandino.com

Passengers without in-person check-in or sending data online in the indicated boxes will not be able to make the crossing due to immigration provisions.

REQUIRED DATA (CHECK-IN)

The data must be shown in the reservation exactly as indicated on your travel document (the same one with which you will enter the country).

• The reservation must indicate the origin of the journey and whether it is carried out in one or more days
• Full names and surnames
• Date of birth
• Gender
• Nationality
• Type and number of travel document
• Country of residence

CONDITIONS OF THE CROSSING

• The Andean Crossing operates every day of the year, except for 1° May (Worker's Day) and during election days in Chile, which are mandatory and our staff must go to their voting centers on those dates.
• All rates are rack per person and expressed in US dollars.
• Groups of 15 passengers or more: only one tour leader is released, that is, 15+1 or more. 30+1
• Groups of over 36 passengers receive a customized quote. Quote
• The Company reserves the right to modify the published rates and departure dates, without prior notice.
• The fare for resident passengers (Chilean or Argentine) corresponds to a one-way ticket, with return transportation included at no additional cost by the same route. If you cannot make the return trip, no transfer will be made. the refund of the amount paid.
• For foreign passengers, the round-trip fare covers the value of the return ticket at 50% of the initial cost.
• All schedules are referential, since it depends on the number of passengers and season of the year.
• The rate does not include port tax in Puerto Pañuelo, Argentina** or entry to Saltos del Petrohué**, Chile

**See updated values on the official sites:

• Puerto Pañuelo, Nahuel Huapi National Park: puertopanuelo.com/
• Petrohué Falls, Vicente Pérez Rosales National Park: conaf.cl
• The visit to the Petrohué Falls It is carried out only in the direction Chile > Argentina and will depend on season of the year and climatic conditions.
• The visit to the Petrohué Falls direction Argentina > Chile not carried out due to closing times of the National Park.

CHILDREN POLICY

• 0 to 23 months released, without the right to a seat.
• 2 to 11 years old pay 50% of the rate.
• 12 years and older pays 100%, is considered an adult.
• Traveling with minors, you must bring the relevant documentation to prove your departure from each country.

CONDITIONS OF THE TRIP WITH ACCOMMODATION

• Rack rates per room expressed in US dollars.
• Confirmation subject to availability.
• The rates with accommodation consider one night's accommodation at Hotel Natura or Hotel Puerto Blest, chosen room category and breakfast.
• Rates with round-trip accommodation include only one night of accommodation at your choice of hotel and only in one section (round trip).
• If you require special accommodation, in both directions, family accommodation, up grade, special groups or more nights: quote.
• Accommodation on a single basis corresponds to 1 passenger. Accommodation on a double basis corresponds to 2 passengers. Accommodation on a triple basis corresponds to 3 passengers.
• Child rate: from 2 years old is considered an additional bed.

BIKE&BOAT CONDITIONS

• When contracting Cruce Andino Bike&Boat only the lake sections of the crossing are contracted.
• The land sections must be completed by the passenger on their bicycle.
• The suggested season for Bike&Boat is between the months of September to April.
• Maximum number per group: 20 cyclists.
• Each passenger must have your own bicycle and must Show up at each port, 30 minutes before the departure of the boat.
• Does not include luggage transfer (suitcases, saddlebags), or support vehicle (on the Villa Peulla - Puerto Frías section), if required, consult price.

CANCELLATION POLICY

• Up to 16 calendar days before the trip departure: 100% refund applies.
• 15 and 8 calendar days before the trip departure: 50% refund applies.
• Up to 7 days before the trip departure: no refund is applicable.

LUGGAGE

• Passenger luggage in all cases will be received or delivered along with the means of transport. One piece of up to 23kg is allowed at no cost, measurements: 158 linear cm. And hand luggage (bag or purse).
• Hand luggage (bag or purse) is the responsibility of each passenger. Maximum measurements for a handbag are: 45 cm x 35 cm x 20 cm (height x length x width). Any luggage larger than that indicated must be checked. be transported under the conditions of extra baggage.
• If you have extra luggage (extra luggage is understood as any bag, additional suitcase or Carry-On), you must declare it at check-in and pay an amount of US$25 per extra luggage or if it exceeds 23kgs (maximum limit of 32kgs per baggage).
• This will be marked and will be in charge of Cruce Andino during the entire journey.
• Passengers do not have access to luggage during the journey.
• Luggage is delivered at the beginning of the trip and returned at the destination, so all travel documents must be carried with you as hand luggage.
• Safety on catamarans and buses: It is important to keep transit aisles clear to ensure safe and obstacle-free movement for both workers and passengers. This means preventing hand luggage or other objects from obstructing the path, thus reducing traffic. the risk of accidents or falls.
• Damaged luggage: In the event that the passenger suffers some type of damage or loss to his or her luggage, he or she must record it on the special form, this declaration must be do when arriving at one of the terminals. Otherwise, the company is not responsible for damaged luggage once it has been delivered and the tag has been removed.
• The responsibilities are limited to the luggage, since their content is not declared.
• Compensation for damage or loss of luggage during the trip: US$70.

FORCE MAJEURE

• Cruce Andino may delay, cancel or modify the journey for reasons of force majeure, security, meteorological phenomena or other similar events, exempting the company from liability for not fulfilling the contracted service.< br> In such situations, if the service is fully operational, the passenger will have You will have the option to change your trip to another date. Furthermore, the company undertakes to make every effort to find an alternative route, whenever feasible.
• The company does not assume responsibility for costs related to accommodation, meals, flights or other expenses that arise directly or indirectly from fortuitous circumstances or force majeure.